We are part of Maxwood Furniture, Inc. Brands which includes Maxtrix®, Jackpot! Kids Furniture and Craft Furniture. Any reference to Maxtrix®, Jackpot Kids Furniture or Craft Furniture shall here forthwith jointly and collectively be referred to as Maxwood Furniture, Inc. Brands. Please take a few minutes to review these Terms and Conditions. These Terms and Conditions apply to your access and use of the Web Site and our mobile applications. Your use of our Web Site or our mobile application constitutes your agreement to follow these Terms and Conditions and to be bound by them.


Maxwood Furniture, Inc. Brands reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.



We welcome your comments about our Web Site. However, any comments, feedback, notes, messages, postcards, ideas, suggestions or other communications (collectively “Comments”) sent or offered to Maxwood Furniture, Inc. Brands and/or through our Web Site shall be and remain the exclusive property of Maxwood Furniture, Inc. Brands.

Your submission of any such Comments shall constitute an assignment to Maxwood Furniture, Inc. Brands of all worldwide rights, titles and interests in all copyrights and other intellectual property rights. Maxwood Furniture, Inc. Brands will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction, and without compensating you in any way. Thus, Maxwood Furniture, Inc. Brands will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Maxwood Furniture, Inc. Brands is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

You agree that Maxwood Furniture, Inc. Brands may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity.


To the extent our Web Site contains hyperlinks to outside services and resources, the availability and content of which Maxwood Furniture, Inc. Brands does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.


This Web Site and our mobile applications, and all Content available on this Web Site, our mobile applications, or both, are provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, statutory, or otherwise, including without limitation warranties of title or implied warranties of merchantability, non-infringement, or fitness for a particular purpose. You acknowledge, by your use of this Web Site or our mobile applications, as applicable, that your use is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use, and that Maxwood Furniture, Inc. Brands shall not be liable for any damages of any kind related to your use of this Web Site or our mobile applications. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.


The prices displayed on our Web Site may differ from prices that are available in stores or in catalogues, and our pricing may differ from store to store. If you are on the U.S. or Canada Web Site prices will be displayed in U.S. Dollars. Elsewhere Web Site prices will generally be displayed in the local currency. The prices displayed in our printed catalogues are quoted in U.S. Dollars and are valid and effective only in the U.S.

“Price” refers to the best everyday online value price we offer to our customers. “Final Sale” refers to the products we have on close-out at reduced price we are offering to our customers.


Occasionally we may offer special promotions to our customers that we refer to as “special offers” or “special offer”. This can include a gift with purchase, free shipping, manufacturer offers, or other promotional activity associated with a product purchase. These offers may be for a limited time only.


From time to time there may be information on our Web Site or in our catalogue that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Maxwood Furniture, Inc. Brands reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).


Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that are part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Maxwood Furniture, Inc. Brands. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Maxwood Furniture, Inc. Brands Maxtrix® and all other Maxwood Furniture, Inc. Brands trademarks appearing on this Site are trademarks of Maxwood Furniture, Inc.

The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

You may download, print and store selected portions of the Content, but only if (1) you use any such copies of the Content only for your own personal and non-commercial use, (2) you do not copy or post the Content on any network computer or broadcast the Content in any media and/or in any form or format, (3) you do not modify or alter the Content in any way, or delete or change any copyright or trademark notice, and (4) you properly credit any intellectual property rights to Maxwood Furniture and the associated brands.


You agree that Maxwood Furniture, Inc. Brands may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Maxwood Furniture, Inc. Brands’s products or services, or for such other purpose(s) as Maxwood Furniture, Inc. deems appropriate.


We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.


You agree to defend, indemnify and hold Maxwood Furniture, Inc. Brands harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.


Unless otherwise specified, this Site and the Contents thereof are displayed solely for the purpose of promoting Maxwood Furniture, Inc. Brands’s products and services available in the United States and select foreign markets. This Site is controlled and operated by Maxwood Furniture, Inc. Brands from its offices in Charleston, South Carolina, USA.

This Agreement shall be construed in accordance with the laws of the State of South Carolina, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of South Carolina, Charleston County, USA.


This Agreement is effective unless and until terminated by either you or Maxwood Furniture, Inc. You may terminate this Agreement at any time. Maxwood Furniture, Inc. also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Maxwood Furniture, Inc.’s sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Maxwood Furniture, Inc., you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.


Any action relating to the use of the Web Site, catalogues or any transaction with Maxwood Furniture, Inc. must be brought in the state or federal courts located in Charleston County, Charleston, South Carolina.


When placing an order on our website, it is important to know that visible items are in stock. The data feed for inventory items (products in stock) are based on a live feed. If an item or group of products (such as a bed configuration) is deemed as being “In Stock”, the items or bed combinations are visible. If an item is not visible or identifiable, it is not in stock. If you wish to order an item but it is not visible or identifiable, please contact us by phone at +1 877 776 3388 or by email customercare@maxwoodfurniture.com. The items may be in stock shortly.


Most Jackpot Kids orders are required to ship via freight (large furniture items cannot be shipped UPS Ground, FedEx Ground or USPS). The freight delivery process differs significantly from small package deliveries.

Freight transit times vary based on delivery destination. The further from our warehouse & freight carrier hub in the Carolinas, the longer the transit time. East Coast destinations typically take 10-15 business days. Orders shipping to the Mid West, West Coast and Rural areas should anticipate 15-20 business days transit time. Please note all transit times are estimates only. Due to the nature of the freight shipping process, we are unable to guarantee delivery dates.

Once your shipment arrives in your local area; the freight carrier will contact you to schedule a delivery appointment. Delivery times are generally Monday through Friday 8:00 am – 5:00 pm.

*Jackpot kids furniture components are made from solid hardwoods and can be heavy – we recommend having 2 adults present to carry items into your home. Depending upon the size of your order, shipments may come on a pallet.

Delivery options do not include assembly service. See Details about Assembly Services.


Threshold – Your order will be delivered into the first door of your choice (garage, inside front door or porch). A delivery appointment will be scheduled in advance & signature is required at time of delivery. This method is delivery only, no additional services are included.

* BEYOND POINT DELIVERY (BPD):  In some cases, our freight carriers may deem a certain area, based on location, to be a ‘beyond point’ or ‘remote’ delivery location’. This is because the freight carrier does not perform regular deliveries in these areas and as a result, an additional fee will be applied..


Orders placed online may normally take up to 5 business days to process and ship from our warehouse. After leaving the warehouse, approximate transit times vary depending upon delivery location but are generally 5-10 business days anywhere in the continental US. Premier delivery may take slightly longer to process as additional services need to be procured. If you are interested in a rush delivery, please contact customer service to get a custom quote. We will make every effort to stick to the timeline for shipping your purchase, but we are not responsible for unforeseeable or uncontrollable delays. While most orders ship within the time-frame noted, the “Ships In” time is not a guarantee. Furthermore, delivery times and dates are set by third party outside delivery companies, not Maxwood Furniture, Inc., and are subject to change by the third party shipping companies. Maxwood Furniture, Inc. cannot be held responsible for changes or cancellations in delivery dates once the freight has been released from our warehouse. Please keep in mind that estimated lead times do not include holidays and/or weekends.

Undeliverable, missed or refused deliveries that are returned to our warehouse, but rescheduled for delivery will incur ALL additional shipping charges (to the delivery location and back to the original shipping address) and will require payment from the customer prior to delivery. Deliveries that are refused or not scheduled for re-delivery by you within 10 days of notification will be considered abandoned and returned to our facility without refunds or credits. You must be present to receive, inspect and sign for your delivery. Please read “CRITICAL TASKS UPON DELIVERY” below for important information that will help make a delivery successful.


Please report any shipping damages, errors, or shortages to us within 48 hours of receipt of the shipment. If you fail to notify us within this time frame, we will be unable to file a claim with the freight company on your behalf. No compensation for damaged items will be possible, if proper notification is not received.



Once your order has been shipped from our warehouse, you will receive an email confirmation with tracking information. Any additional fees associated with shipping that are not part of the original shipping arrangement, included but not limited to: accessorial fees, re-consignment fees, inside delivery, storage, additional services, etc., will be the customers’ responsibility.


For deliveries made to a building or community that requires an insurance certificate and/or the property owner or management company wants to be named as an “Additional Insured”, a $100.00 fee will


You will be contacted prior to delivery to arrange the delivery day, which is Monday through Friday between 8 AM – 5 PM. Please note that the type of delivery and shipping address cannot be changed after order placement without incurring extra charges. On the day of your delivery you should make arrangements to be available from 8 AM – 5 PM. An adult must be present. Delivery time windows are estimates which are offered as a courtesy only and cannot be guaranteed due to many factors including weather, traffic, unforeseen complications at previous deliveries, etc. Deliveries are not scheduled by Maxwood Furniture, Inc. but by 3rd party shipping companies.


It is extremely important that you follow the below instructions prior to and upon delivery of the furniture so that you don’t incur any unnecessary costs or frustrations. You are responsible for: (1) having a responsible adult available all day and on premises during the entire delivery, (2) receiving the shipment upon notification by the scheduler for truck freight shipments or professional crew deliveries, (3) inspecting and noting any carton or product damage on the delivery ticket upon receipt(please read more below), (4) counting the packages and noting any shortages on the delivery ticket upon receipt, (5) the proper fit of the furniture through your home, up stairways and in the desired room if necessary, (6) prior removal of your existing furniture and providing ample space for the delivery cre wto work (if this service level applies), (7) making sure the ceiling heights are tall enough for the chosen bunk or loft bed, (8) confirming ceiling fans are not within reach of bunks or lofts, (9) providing a safe and normally accessible path from the truck to the delivery point, (10) the accessibility of a large truck or tractor trailer to within a manageable distance ofyour entryway, (11) removal of snow and ice from the driveway and all pathway.


Residential Curbside Delivery Instructions are mentioned first and Premier In-Home Delivery Instructions are mentioned below that. You must inspect the order CAREFULLY for damage prior to signing the delivery receipt. The trucker will ask you to sign this delivery receipt after the products have been delivered. Be sure to follow the below instructions.


Inspection of delivery:

If a carton seems dented or damaged, open it up immediately and inspect it before you let the delivery driver leave and before you sign the Delivery Receipt. If there is an issue, you MUST note it on the delivery receipt.

Claims for damage and/or missing against the freight company cannot be accepted unless the damage is noted on the Delivery Receipt at the time of delivery.

Mirrors or glass should be opened and inspected upon receipt as they will not be replaced otherwise.

Count the number of pieces received and confirm the quantity received matches the piece count on the delivery receipt.

Damage such as crushed corners, nicks, dings, dents or breakage of any kind is considered freight related. Freight related damage claims will only be honored if you noted the damage on the delivery receipt at the time of your delivery. If an item is visibly damaged… DO NOT REFUSE THE ENTIRE DELIVERY. You may refuse only the specific item(s) that is damaged with a notation on the Delivery Receipt stating which item, type of damage and the condition of the carton/item. Please take pictures to provide proof of damage to us and the trucking company before you send it back with the driver. Please understand that if you sign the delivery receipt as “clear” and without notating any damage, we cannot be held responsible for assisting you in the repair or replacement of the merchandise. Damaged items/parts, so noted on the Delivery Receipt at time of delivery, will be repaired or replaced at our sole discretion and are not eligible to be cancelled. Replacement items or parts items will be shipped as soon as they are available. Always keep the shipping cartons and packing materials for the items for which you wish to file a claim until your claim has been acknowledged and a final determination about the status of the item has been made. Moving, assembling, disposing of cartons & packaging prior to completing the damage claim may limit your ability to receive reimbursement or replacement for those items. The trucking company has the right to inspect the items or original shipping cartons before honoring any claims. Upon filing your claim with Maxwood Furniture Inc., you will receive instructions from the trucking company regarding moving or assembling product. Please notify us by email at customercare@maxwoodfurniture.com of any defect or damage immediately so we can initiate the replacement process with the manufacturer or the trucking company. If you do not receive a confirmation email from us within 1 hour of submitting this email, your request was not received.

You must inspect the order CAREFULLY for damage prior to signing the delivery receipt. The delivery service will ask you to sign this delivery receipt after the products have been delivered. Be sure to follow the below instructions.


Although we will make every effort to respond within one business day to applicable email messages, Maxwood Furniture is under no obligation to respond to all pieces of correspondence received through this Site or to maintain your submitted comments in confidence. Please read our “Terms and Conditions” for further clarification. Last Updated: 1st September, 2014